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Full National Coverage

F2F Interviewing & Recruitment

This work has typically involved fully national coverage, with fieldworkers interacting with passengers and service users on board, rail, bus and tram services as well as across railway stations, bus stops, motorway service stations, ferries, riverboats, and airports, conducting thousands of shifts and speaking to millions of respondents across survey life cycles, with domestic and international projects.


Our face-to-face team of 16 regional supervisors and 800 interviewers are well equipped to deliver projects that involve omni-channel interviewing and recruitment methods including but not limited to, in the moment interviewing on tablets, recruitment for self-completion via recruit to web, email collection, QR code provision, paper surveys, recruit to telephone for telephone interviewing and recruit to postal.

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Complex Fieldwork at National Scale

Case Study: Nationwide Rail Passenger Fieldwork

InsightX are currently responsible for the fieldwork element of the largest rail passenger survey ever undertaken: The Rail Customer Satisfaction Survey (RCXS), overseeing the full operational delivery since its launch in July 2025.


It is the largest ever Rail Passenger Survey, involving nearly 500 fieldworker shifts, and 16,000 responses, every 4-week rail period.


Every period has individual train operator targets, and 81 soft sub-quotas within these for specific routes, day, and time.

Passengers are recruited onboard specified trains nationwide, daily except Christmas Day, using recruit-to-web and recruit-to-CATI (replacing paper questionnaires), with weighted data is provided one week after each rail period closes, via an integrated API.


More information on the RCXS can be found here:
https://www.nationalrail.co.uk/rail-customer-experience-survey/
https://raildata.org.uk/rcxs


To find out more about our transport fieldwork services and capabilities please reach out to us at transport@insightxresearch.com.

What Our Clients Say:

Client Testimonials

“

The team at InsightX took their time to help me navigate my client brief, ensuring that the best approach was taken to enable me to get the insights required from the data. UK based research - 100 x 25 minute CATI with mortgage intermediaries were recruited, scheduled and conducted well within the fieldwork timelines actually providing me with extra time to conduct my analysis. An extra 5 x VoxPop statements suggested by InsightX allowed me to bring the data and presentation to life. I couldn’t rate the team highly enough.

Mark LongManaging Director, Pegasus Insight
“

We needed over 100 participants per market (UK and Canada), split 1/3 Children, 1/3 Teenager and 1/3 Adults to conduct an onsite test followed by a short survey; and only had two weeks to recruit them. InsightX were incredibly responsive, solution focused and understanding of the demands of the project delivering outstanding service and are our go to partner for our recruitment needs.

Chris BlandManaging Director, Disrupt
“

Working with Diego and the team has been really great. The fieldwork team always keep me updated and maintains a close eye on all the moving parts of a project. Marilyn has been incredibly easy to work with—her responsiveness is always fantastic. She is quick to respond and get me feedback. Beyond fieldwork, pricing is always fair, and always open to negotiating when needed. It’s a pleasure working with Diego and the team.

Rep DataSenior Project Manager, Research Services
“

I've worked with the InsightX team for several years and consider them a trusted partner. They consistently deliver on complex projects, including hard-to-reach audiences and challenging recruits. The team is incredibly responsive, attentive to details, and committed to ensuring success from start to finish. Their flexibility and problem-solving mindset make them easy to work with. I look forward to continuing our partnership for many projects to come.

Kadence InternationalInsights Director - Americas
“

InsightX have been very impressive in their approach to our large, complex programme. We have thrown a lot of technical, technological and organisation challenges at them, and they have always responded with a calm, sensible approach, and a smile! We are really pleased with the outputs InsightX have delivered, and through the collaboration we are developing, only expect these to get even better with time.

Head of InsightCustomer Revenue Growth Team

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